Returns & Exchanges
At Directory, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for all items in their original condition. We are committed to providing a seamless experience from the moment you shop until you are fully happy with your order.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return and receive a unique Return Authorization number.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its unused, original state.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing