Frequently Asked Questions
Everything you need to know about shopping with Directory.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Which payment methods do you accept?
Directory accepts all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery times vary based on the destination country.
How can I contact customer support?
Our support team is available via the 'Contact Us' page on our website or by emailing support@directory.com for assistance with any inquiries.